How to place an order
Send an email over to firstname.lastname@example.org
What you would like, your chosen colours & any names required on the item please make sure your spellings are correct along with the gender if it is an unusual or unisex name.
Please confirm an email address if different from the one you are sending from so I can send over an invoice via PayPal
Payments can be made by PayPal I will send you a full detailed invoice including an order number.
Please ensure you read all the details on the invoice, as I cannot be held responsible for any errors once payment has been made.
You do not need an account or be expected to sign up with PayPal, you can make a payment with a credit or debit card if you do not have an account.
When can you expect your order
My waiting time for orders is 6-8 weeks however this is a high estimate & just a guide so you can plan if you are buying for an event in mind. Orders can arrive a lot quicker but this depends very much on if I have the items I need in stock, if I have to order the wood cut shapes in & the amount of work involved.
Please bear in mind I also work part time 2 days a week along with being mummy to 2 little ones so I have to fit orders around this.
When you send me your order before I send you an invoice via PayPal I will reply to confirm details & also advise you on the time your order will take this will give you a chance to cancel if you wish to you are not committed until payment has been made.
Postage & Packaging
Where possible I always used recycled packaging this helps the environment & keeps costs low.
Because I use recycled packaging I only charge you for the cost of postage itself.
I package orders extremely well to avoid damages.
I use two methods of postage Royal Mail & My Hermes Courier service.
Royal Mail items are sent 1st class so should arrive next day My Hermes takes 3-5 working days.
My Hermes although slightly longer is the cheaper option if you would prefer your items to only be sent by Royal Mail then please advise when ordering so I can adjust the postage costs before invoicing.
My Hermes couriers are allowed to leave parcels with a neighbour or somewhere you consider to be a safe please. If you think you may not be home for deliveries please advise of a safe place to leave your parcel when ordering.
All of my designs are custom made & occasionally ribbons and embellishments may not be exactly the same as shown in pictures of previous designs as this depends on availability of stock at the time of ordering. Where possible I try to make a near match, however, if you should wish me not to make a near substitute then please do advise me when you place your order.
Fixings - I supply strong double sided tape, should you wish to remove these for decorating or your moving use a flat wallpaper scraper to carefully remove your plaque from the wall, the tape can be bought from most craft & stationary stores.
All my products contain small parts therefore are not suitable for children to play with. They are meant for decoration only & NOT a toy. Also they are also not fireproof therefore please do not expose to a naked flame.
Returns & Refund policy
Due to all items being custom made to order & all the wooden letters & names are ordered in from a supplier, once payment has been made refunds will not be given & we do not accept returns.
I do not issue refunds due to the design being unsuitable, if the colour is incorrect, if the dimensions are unsuitable etc. It remains your responsibility to make sure that you have chosen the correct colours & that you check the dimensions carefully before going ahead with your order.
Whilst I make every effort to ensure that everything is done to your satisfaction, if a mistake is made I will rectify the matter without hesitation.
If you wish to cancel & a deposit has been paid this deposit will be lost & used to cover the costs of the unwanted wooden shape.
Please ensure you read all the details on your invoice & check this is correct including spellings. I cannot take responsibility for any errors made by you.
This does not affect your statutory rights.